Customer Success
Onboard customers faster. Keep them longer.
The onboarding call is the most expensive, least scalable part of CS. Replace repetitive product walkthroughs with async voice flows your customers complete on their own schedule — and let your team focus on expansion, not setup.
The bottleneck
Why CS onboarding doesn't scale.
The same call, every time
Your best CSMs spend 3-4 hours per new account walking through the same product tour. Every new customer means another block of calendar time nobody has.
Customers can't go back
After the onboarding call, customers are on their own. They forget 70% of what was covered and have nowhere to replay it. Support tickets spike in week two.
Early churn from slow adoption
Customers who don't adopt the core features in the first 30 days rarely expand. By the time your CSM notices, the renewal conversation is already hard.
How Cor helps
From 3-hour call to 20-minute check-in.
Record your onboarding walkthrough
Your senior CSM walks through the product once. Cor captures the voice guide and auto-transcribes it. This recording covers every new customer going forward.
Build role-based flows
Create separate flows for admin users, end users, and executives. Each sees the walkthrough relevant to their role — no wasted time on features they won't touch.
Track completion and intervene early
Get notified when a customer stalls on a step. Reach out before they churn — with full context on exactly where they got stuck. CSM focus time drops by ~3x.
Our CS team used to spend three hours per enterprise account on onboarding calls. Now it's one 20-minute check-in. Customers actually prefer the async flow — they can replay any step whenever they need it.
Head of Customer Success, Finspire
Give your CS team their time back.
Start free and build your first customer onboarding flow today.